Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Language fluency in Tamil, English and Hindi are must
Versa Drives Private Limited
We at, Versa Drives, specialize in working with OEMs to deliver motor control products that previously had to be imported. Apart from saving the trouble of importing, Versa Drives works closely with customers to customize the products to their requirements at reduced costs which the OEMs always look for. The products are acclimatized to work reliably in Indian conditions and more over these products are serviceable to have long life. www.versadrives.com
We design & manufacture innovative super-efficient appliances that save energy and offer great user experience to the consumer. Versa Drives built the first super-efficient ceiling fan in India that is viable to manufacture and market commercially. This was the first of the product that was based our super-efficient motor and drive product. The first appliance introduced in the market is the awards winning ceiling fan in the brand name of Superfan that has potential to save 12000 million Units of electricity for India in a year. We have plans to develop many more super-efficient appliances which would be saving energy at our homes. www.superfan.in