Senior Customer Care Executive

2 - 3 Years
Coimbatore

Job Description

  • Handling and resolving the complaint queries like Calls, E-Mails, Chats on the specific timeline
  • Fluency in Tamil, English, Hindi are must. If other languages are known, it is an added advantage.
  • A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
  • The only aim is to ensure customer satisfaction by fulfilling their requirements.
  • Should be confident in troubleshooting any such emerging queries and maintaining high standards.
  • Develops a strong relationship with their customers and generates trust with open and interactive communication.
  • Acquire and validate information and providing it to the customers with full efficiency.
  • Document or maintain records of each and every interactions with the customers for future evaluation.
  • Setting up customer accounts and provide relevant information to them.
  • Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Required Candidate profile

Good communication, customer service and relationship building skills.

Teamworking skills.

Organization and time management skills.

Negotiation skills.

Assertiveness and flexibility.

Ability to be proactive and use your initiatives.

Female Candidate is preferred

Language know: Tamil, English, Hindi are must other language know is an added advantage


The ability to use standard software packages (eg. Microsoft Office).

Salary: Not Disclosed by Recruiter

Industry:Consumer Electronics / Appliances / Durables

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Versa Drives Private Limited

Versa Drives Private Limited, Coimbatore, India.

Our expertise is in motor controls and we produce BLDC motors & drives and variable frequency drives in the brand name of Versa Drives and super-efficient appliances in brand name of Superfan.

We at, Versa Drives, specialize in working with OEMs to deliver motor control products that previously had to be imported. Apart from saving the trouble of importing, Versa Drives works closely with customers to customize the products to their requirements at reduced costs which the OEMs always look for. The products are acclimatized to work reliably in Indian conditions and more over these products are serviceable to have long life. www.versadrives.com

We design & manufacture innovative super-efficient appliances that save energy and offer great user experience to the consumer. Versa Drives built the first super-efficient ceiling fan in India that is viable to manufacture and market commercially. This was the first of the product that was based our super-efficient motor and drive product. The first appliance introduced in the market is the awards winning ceiling fan in the brand name of Superfan that has potential to save 12000 million Units of electricity for India in a year. We have plans to develop many more super-efficient appliances which would be saving energy at our homes. www.superfan.in
View Contact Details+

Recruiter Name:Susila G

Contact Company:Versa Drives Private Limited

Telephone:9488594506

Email :susila@versadrives.com,recruiter@versadrives.com

Address :351-B/2-A, UZhaipalar Street,, GN Mills Post, COIMBATORE, Tamilnadu - 641029,India

Reference Id:VDPLSFCCE001

Website:https://www.superfan.in/

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